Shipping Policy
Effective Date: 4/22/2025
Thank you for shopping with www.halersmith.com. Below is our Shipping Policy outlining how we handle shipping rates, delivery timelines, and other important information.
1. Shipping Rates
We offer a combination of flat rate and free shipping, depending on the item and any current promotions.
- Flat Rate Shipping: Some items may have a set shipping fee that will be clearly indicated at checkout.
- Free Shipping: Selected items qualify for free shipping.
- Site-Wide Free Shipping: We periodically run promotions offering free shipping on all orders for a limited time.
Shipping charges are automatically calculated and clearly displayed at checkout before you complete your purchase.
2. Processing Time
Orders are typically processed and shipped within 1–2 business days. During peak periods, sales, or holidays, processing times may be slightly longer.
3. Delivery Time
Delivery times depend on the shipping method selected at checkout and your location. Once your order ships, you’ll receive a confirmation email with tracking information.
4. Shipping Locations
We currently ship to addresses within the Lower 48 United States.
5. Return Shipping
If you choose to return an item, a $9.99 return shipping fee will be deducted from your refund. For more details, please see our Return Policy.
6. Order Tracking
Once your order ships, you will receive an email with a tracking number and link so you can monitor the delivery status.
7. Shipping Issues
If your package is delayed, lost, or arrives damaged, please contact us at customerservice@halersmith.com so we can assist you.
8. Contact Us
If you have any questions about this Shipping Policy, feel free to reach out:
Haler Smith Customer Service
customerservice@halersmith.com
7305 Hancock Village Dr. STE 346, Chesterfield, VA 23832